Resolved Help with Renewal of License

Discussion in 'Licensing Issues' started by Tim Povlick, Feb 14, 2024.

  1. Tim Povlick

    Tim Povlick Cyanogen Customer

    Joined:
    May 8, 2020
    Messages:
    322
    Location:
    Kayenta Utah, USA
    Not sure how I missed the cart had two license in place instead of one.

    Can you please correct this to only ONE renewal.

    tu // Tim
     
  2. Colin Haig

    Colin Haig Staff Member

    Joined:
    Oct 27, 2014
    Messages:
    7,432
    Location:
    Earth
    Hi Tim,

    View Cart
    Make sure to scroll down a bit so you'll see something like:
    MaxIm DL Pro $549 with a quantity of 2 with +/- buttons
    Discount $359
    Total $190

    Delete one of the MaxIm's with the [-] button.
    It should recalc correctly.
    Let us know if you still have trouble.

    We're trying to figure out the root cause of this problem; our webmaster is aware.
     
  3. Tim Povlick

    Tim Povlick Cyanogen Customer

    Joined:
    May 8, 2020
    Messages:
    322
    Location:
    Kayenta Utah, USA
    The CC was charged the double amount, so I cannot correct this.
     
  4. Colin Haig

    Colin Haig Staff Member

    Joined:
    Oct 27, 2014
    Messages:
    7,432
    Location:
    Earth
    Ok, I will ask Mercedes to fix this.
     
  5. Tim Povlick

    Tim Povlick Cyanogen Customer

    Joined:
    May 8, 2020
    Messages:
    322
    Location:
    Kayenta Utah, USA
    All good! Thanks to you and 'M'; sorry for the bother.
     

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