I've recently learned that this happens because the filter wheel fails to report a valid model ID. I'm going to send you some instructions in a...
2.1 is the latest version of DLAPI we've ported over to Linux. We have an update in the pipeline, but they're queued behind other critical tasks....
It is! Your license allows for installation on two PCs, so long as you don't run the program simultaneously on both PCs. Many users have an...
Hi Rohan, We don't have a Linux version of the USB-FW driver on our roadmap at the moment, so we don't have anything to update here. Regarding...
We haven't had any luck finding the root cause yet. The engineer who wrote that code left the company, so we've been fighting several up-hill...
It was! You can grab it from the Downloads section of the AC4040 product page, or from this link:...
Some people have had trouble with Windows Update not installing their camera's system drivers automatically. Cameras with improperly installed...
Hi John, I had a chat with the production team about the tools they use to program the board before the FPGA's been flashed, and it won't be...
Hi John, Would I be able to log in and take a look? There are only a few ways a camera could become unresponsive after a firmware update, and I...
The firmware tends to just move on and complete the exposure when shutters get stuck in our cameras. Typically you'll see a portion of the image...
Hi Mike, Have you gotten help from anyone about this via email? If not, I can help you. Cheers, -Adam
To close the loop: - Greg's DLAPI and MaxIm installs are indeed up to date, and the firmware file he got from the website was properly checksummed...
I've got to pick my kids up from daycare around 3:30PM MST, but I can send you a private message as soon as I get back. Shouldn't be much later...
Let's try for 7am your time Wednesday. I can also make later in the evening work if you wanted to connect this evening after normal business hours.
Note for anyone listening in on this thread: there's a bug in the AC4040 firmware rev 10 responsible for spotty camera discovery that's been...
Just to recap: I installed MaxIm DL 6.30 beta + DLAPI 2.3.0.0 on Russell's machine, and saw some odd behavior where the AC4040BSI was not being...
Hi Dave, I can help you with that. Would it be possible for me to log in remotely and do some troubleshooting? Cheers, -Adam
Long story short: it may be a bug in 1.4 that an architectural change in 2.x would have fixed, but I'm not sure. It depends on pthread usage and...
Most people use Parallels to use MaxIm on their MacOS machines. It's not an officially supported configuration, but I've done it in the past...
Hi Anton, Here's the latest x64 SDK. There's a sample application in there that demonstrates basic use. There's also documentation available at...
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