My Cloud Sensor is giving me inaccurate readings, is there anything I can do?
Last updated on:
13 Jun 2008
Reports of wetness and/or rain when it is dry and daylight when you think it is dark are usually setup window threshold problems.
If you cannot solve the problem by adjusting the threshold levels, or by reading the manual, please send us your zipped log file as described in chapter 14.3 of the manual.
Log files are written in an automatically generated directory similar to: C:Documents and SettingsusernameMy DocumentsClarityII. This directory must be used exclusively for these log files. Files are automatically deleted from this directory without warning. One text file is created for each day of running with a name similar to: “2006-06-07.txt” which is formatted as yyyy-mm-dd.txt. One line is written in this file for every message sent to/from the sensor head. 5 days worth of these logs are kept. There is also a “longtermlog.txt” file using the same format with one line every 30 minutes. That file
grows indefinitely. The daily files are somewhat large (approximately 8 MB) but they compress by about 10 times when zipped - which is what should be done when sending them to the factory as email attachments when support is needed.
Do not simply copy the log file into your email. It must be as an attachment or we cannot read it.
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